Technical Support

Key Technical Support

  • Software Downloads
    A restricted site where you can download Refinitiv products and other associated software.
  • Refinitiv eService
    Tailored for Market Data and Technical Support teams, eService lets you raise and view Service Requests opened by your organisation with Refinitiv.
  • RDF-D Customer Scheduler
    Get the latest software and patch upgrades for your Reuters Datafeed Direct devices.
  • Common Staging

Network Information

Information on how to receive products via BT's global private network or the public Internet

  • Private Network Overview
    Information on how to access Refinitiv products via a private network connection.
  • Internet Overview
    Guidance and tools for optimising your access to Refinitiv products over the public Internet.
  • Service Alerts
    Real time updates on all service issues via Refinitiv Messenger or email.